Frequently asked questions
If you can't find the answers you need, please contact us and we'll get this page updated with your frequently asked questions.
Returns and exchanges
What is your returns policy?
We are here to help if you have changed your mind or if you aren’t happy with your purchase. Take a look at our Returns Policy for more information.
Shipping and delivery
See our Shipping and Delivery page for more information.
How much does shipping cost?
We offer FREE standard shipping in Australia for orders of 2 or more musluv sun protection baby covers (terms apply).
We also offer a variety of flat shipping rates, depending on delivery location, number of covers ordered and whether standard or express shipping is required.
How long does shipping take?
We endeavour to dispatch orders within 3 business days of payment. From dispatch, most deliveries in Australia should arrive within 2-6 business days although in some remote areas, delivery will take longer.
Do you ship internationally?
Yes! We ship worldwide and offer a flat standard shipping rate of $14.95 to New Zealand and $29.95 elsewhere (terms apply).
How do I get in contact with you for wholesale enquiries?
If you’re interested in a partnership, please fill out the form on our Wholesale Enquiries page, or reach out to us at: email@example.com.
How protective is my musluv baby sun protection cover?
What does its UPF 50+ rating mean?
Musluv covers are rated UPF 50+ which means that ARPANSA (the Australian Government’s primary authority on radiation protection) has rated them as providing excellent protection against UV rays and that over 97% of harmful UVA and UVB rays are blocked out.
UPF 50+ is the highest rating that ARPANSA awards for sun protection fabrics.
Should I only use my musluv
cover in the summer?
Even during winter months, the UV levels in Australia can be too high for babies. Our recommendation is that you use your musluv baby sun shade cover all year round.
You can also take a look at our other special rules on sun protection for babies.
What are the different ways in which I can use my
sun protection cover?
Lots and lots of ways! You could use it as a pram or stroller shade, a car window shade, a drape, a blanket, a breastfeeding canopy and plenty of other things besides. Let us know on facebook if you think of any other good uses for it.
Any tips for using it as a breastfeeding cover?
One method for using your musluv sun protection baby cover for breastfeeding is to tie it onto (or tuck one corner under) the bra strap of the breast you are feeding from and tie the two free, diagonally opposite corners together at your hip level. Your baby will have plenty of room to feed without distraction under the cover and will be protected from insects and breezes.
How should I use it for my baby's nap time?
In particular, when using your musluv baby sun shade cover as a blanket, drape or when your baby is sleeping, be sure to keep the corner ties securely away from your baby's face, neck and fingers, and to follow all current SIDs guidelines.
What fabric is my musluv baby cover made from?
Musluv baby covers are 100% cotton muslin, so they’re naturally comfortable for your baby.
Does the fabric provide good airflow? Is it safe to use as a pram shade?
Our covers, unlike ordinary blankets and wraps, have been independently tested as providing superb air permeability, meaning that air can easily pass through it.
The ties on the covers mean that it is easy to create side or front gaps when using your cover as a pram or stroller shade. This is great for your baby to see out (and for you to see into) the pram. It's also important for extra ventilation in the pram. In hot weather, you should remember to check on your baby frequently and follow all SIDs guidelines.
You should also ensure that the integrated sun canopy of the pram is fully extended and that all the ties are secured tightly to the pram so that your baby cannot pull the fabric over his or her face.
How are the musluv covers made sun protective?
Musluv sun protection baby covers are treated with a unique UV treatment which helps the fibres of the cotton fabric absorb UV rays into the fabric, rather than letting them pass through.
How safe is the UV treatment?
What is the Oeko-Tex 100 standard?
The UV treatment we use is extremely safe for babies. It adheres strongly to the fibres of the fabric and cannot wash out or leach out in any way.
The treatment does not contain any harmful substances as identified under the Oeko-Tex 100 standard. This is a standard created by an independent association of leading textile testing institutes across the world and is the best global standard for ensuring safety in textile treatments.
How many sun protection covers do I need?
If you are using your musluv cover for a variety of purposes – in the car as a rear window sun shade, as a pram shade for your daily walks or to drape over your baby whilst stopping for your regular morning coffee – it's a good idea to have more than one on hand. Also, at some stages, your sun protection cover will be in the wash. So, for convenience, we recommend investing in a couple of sun protection covers. You can always keep one in the car and one stashed in your nappy changing bag for all your outdoor activities.
How do I take care of my cover? Can the UV treatment wash out?
We recommend a gentle machine washing and air drying for the best results. As with all new baby fabrics we also recommend that you wash it before first use.
The UV treatment on your cover cannot wash or leach out in any way; it is bonded to the molecules of the cotton fibres of your cover.
When should I replace my cover?
Can I reuse it for my second baby?
We recommend that you replace your musluv baby cover if you notice any signs of wear and tear or damage; whilst the UV treatment itself lasts indefinitely, the cotton fibres of the cover (as with all natural fabrics) will eventually become worn and the UPF 50+ protection will gradually taper off.
Because protecting your baby’s skin in our strong Australian climate is a key priority, we also recommend that your musluv sun protection covers are replaced for each new baby in the family.