Last update to this Returns Policy: June 2021
We would love you to be happy with your purchase, and so we have created our Returns Policy, which is in addition to your rights under Australian consumer law.
If you want to return an item because you have changed your mind about your purchase, we will offer you an exchange or store credit (in our discretion) provided that:
If these requirements are not satisfied, we will not be able to offer an exchange or store credit for change of mind returns.
All care is taken to make sure the product you see in our online shop is the product you receive. However, we will accept product returns and provide you with a repair, an exchange, a store credit or a refund (at our discretion) where:
We may also assess the condition of returned product prior to providing a repair, exchange, store credit or refund. This will result in a repair, exchange, store credit or refund being refused if we determine that the fault is a result of misuse or neglect.
Before making any return, please contact us at firstname.lastname@example.org and we will let you know what is the process for returning the product. Please note that any additional postage or packaging cost required for change of mind returns is the responsibility of the purchaser.