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Privacy Policy

Last update to this Privacy Policy: June 2016

Welcome to our Privacy Policy

At musluv, your privacy is important to us.

We have created this Privacy Policy to describe how we protect and make use of the information you give us when you use this website or otherwise. By using this website, you consent to the collection, use and disclosure of personal information by us as set out in this Privacy Policy.

What we collect

We normally collect the following types of information: name, address, email address, telephone numbers, date of birth, credit and billing information, website usage data, preferences and interests and other information relating to customer surveys and/or offers. We will only collect such information by lawful and fair means, and never in an unreasonably intrusive way. We do not generally collect sensitive personal information.

How we use this information

Collecting this information helps us to understand what you are looking for from us, and enables us to provide improved products and services.

Specifically, we may use this information for the purposes of:

When We Disclose Your Personal Information

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  • delivering our products and services to you;
  • managing our own internal records;
  • improving the products and services that we provide;
  • responding to specific enquiries or comments you submit to us;
  • customising this website for you;
  • sending you promotional emails or mailings about products, offers and other things we think might be relevant to you;
  • contacting you for market research purposes;
  • anything else which you authorise; and
  • anything which is required or authorised by law.
Security of information

We are committed to ensuring your information is secure.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Subscribing to our email list

By registering on this website, you agree to be included in our email mailing list. Our emails include information on special offers, competitions, new product arrivals and other communications. You can unsubscribe and elect not to be included in our mailing list by simply selecting that option at checkout.

Unsubscribing from our email list

Every marketing email we send has an unsubscribe option. Simply unsubscribe by following the link at the bottom of those email communications. Users will be removed from our mailing list once the unsubscribe option is selected.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences

We use traffic log cookies to identify which pages are being use. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of this website.

Third parties

We will only disclose your information:

  • to third parties with whom we ordinarily engage for the purposes listed in this Privacy Policy;
  • to any person or entity to whom you have consented to us disclosing your information; or
  • to any person or entity to whom we are required or authorised to disclose your information in accordance with the law.

Other than this, we will never lease, distribute nor sell your personal information to third parties.

Answering your questions

If you have any questions about our Privacy Policy, we encourage you to contact us. Our contact details are below and we will respond to your query as soon as possible.

Customer Service Team
Musluv Pty Ltd
24 Curtis Road
NSW 2041